Privacy policy

Privacy Policy

At FrozenHair.com, we take your privacy very seriously. We do everything possible to safeguard the trust you place in us. Please read below for more details regarding our Privacy Policy. Your use of the Website constitutes an acceptance of this Privacy Policy.

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from FrozenHair.com.

PERSONAL INFORMATION WE COLLECT

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and cookies installed on your device. As you browse the Site, we collect information about the individual web pages or products you view, what websites or search terms referred you to the Site, and how you interact with the Site. We refer to this automatically collected information as “Device Information”.

We collect Device Information using:

  1. Cookies – Data files placed on your device (learn more at allaboutcookies.org).

  2. Log files – Track actions on the Site, including IP address, browser type, ISP, referring/exit pages, and timestamps.

  3. Web beacons / tags / pixels – Electronic files that record browsing information.

Additionally, when you make a purchase or attempt to make a purchase, we collect:

  • Name, billing/shipping address

  • Payment details (credit/debit card numbers, PayPal info, etc.)

  • Email address and phone number

This is referred to as “Order Information.”

When we say “Personal Information” in this Privacy Policy, we mean both Device Information and Order Information.

HOW DO WE USE YOUR PERSONAL INFORMATION?

We use the Order Information we collect to:

  • Fulfill orders (including processing payment, arranging shipping, sending invoices/order confirmations).

  • Communicate with you regarding your order.

  • Screen for potential risk or fraud.

  • Improve our website, customer service, and product experience.

  • Comply with legal or tax requirements.

⚠️ We do not sell or rent your Personal Information to any third party.
⚠️ Without your consent, we will not use your personal data or pictures for advertising purposes.

We use Device Information (such as IP address) to:

  • Screen for fraud and unauthorized transactions.

  • Improve site performance and customer browsing experience.

  • Evaluate the effectiveness of marketing and advertising campaigns.

SHARING YOUR PERSONAL INFORMATION

  • We share your Personal Information with Google Analytics to understand how our customers use the site. You can read more here: Google Privacy Policy.

  • We may also share information when required to comply with laws, regulations, subpoenas, or lawful requests.

  • Apart from these, we do not share your Personal Information with third parties.

INFORMATION SECURITY

  • We take reasonable precautions and follow industry best practices to ensure your personal information is not lost, misused, accessed, disclosed, altered, or destroyed.

  • Communications with our website are encrypted using Secure Socket Layer (SSL) technology.

DO NOT TRACK

We do not alter our Site’s data collection when we see a “Do Not Track” signal from your browser.

YOUR RIGHTS

Depending on your location (e.g., EU under GDPR, California under CCPA), you have the right to:

  • Access the Personal Information we hold about you.

  • Correct inaccurate or incomplete data.

  • Request deletion of your data (unless required by law for retention).

If you wish to exercise these rights, please contact us at: support@frozenhair.com.

DATA RETENTION

We retain Order Information for our records unless and until you request deletion.

MINORS

The Site is not intended for individuals under the age of 18.
We do not knowingly collect data from children. If you believe your child has provided information, please contact us immediately at support@frozenhair.com and we will remove it.

CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time (e.g., to reflect changes in our practices, legal, or regulatory requirements). Updates will be posted on this page.

CONTACT US

For questions or concerns about this Privacy Policy, please contact us at:
📧 support@frozenhair.com